Terms and Conditions
Handmade lighting fixturesThe very purpose of Tungstene Creative Lighting is to design the perfect lighting fixture for each client. Our products are handmade one at a time with the greatest of care by our skilled craftspeople, in our own workshop. The pictures of products shown on our website are accurate representations of the range of models that we offer. However, since each item is handmade, there may be subtle variations from one product to the next.
Delivery timesOur manufacturing lead times are from eight to ten weeks for standard lighting fixtures. If you wish to have your product(s) delivered within a shorter timeframe, this can be discussed when ordering.
- Due to the current COVID-19 pandemic, please note that order processing times may be longer than usual.
- If a product is out of stock but can be ordered or is currently on back order, we will contact you. You will receive your order once the raw materials needed to create the product are received.
- If a product is out of stock and can no longer be ordered, we will contact you to inform you.
Cancelling or changing an orderYou may cancel with a refund or change your order within 48 hours from the time of purchase in writing by emailing us at [email protected]. Beyond this time limit, it will be impossible for us to accept any requests to cancel or change your order.
ReturnsDue to the nature of our business activities involving the production of custom lighting fixtures made piece by piece, returns are not accepted.
Since Tungstene does not offer any “ready-to-go” products and all our lamps are made and painted to order so as to suit each customer’s taste and needs, we do not accept returns. It is the responsibility of customers to keep their order once it is produced, unless a production mistake was made. If such is the case, please see the section Returns in case of production mistake or defect.
Returns in case of production mistake or defectIn the event of a manufacturing mistake or defect, you can contact us by email at [email protected] or by telephone at 514 532-1250 to obtain our approval of a return or more details on the return procedure. Each piece returned must come with an RMA (return merchandise authorization) adequately identified.
Please note that Tungstene Luminaires Créatifs reserves the right at all times to turn down a return and refuse to refund shipping charges, if the return was not approved by our team or if a client did not previously obtain an RMA from us.