0

Terms and conditions

Ordering procedure

After submitting your order you will receive a confirmation email. The system will generate an order number, which will be your reference for any question. If you do not receive a confirmation by email, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will follow up as soon as possible. After your order is shipped, an email will be sent to you with your Fedex tracking number so you can follow your package.

Delivery delay

Our manufacturing lead times are 15 working days. Once your order is finalized you will receive a notification indicating the shipping date. For custom-made products, the delay varies according to each type of order.

We mostly deliver through FedEx. Delivery takes 2 to 3 days on average.

Cancellation or modification

You have 48 hours to modify or cancel your order. Please contact us at 514.944.2740 or This email address is being protected from spambots. You need JavaScript enabled to view it. and we will change / cancel your order and refund your payment. Any cancellation / modification request received after 48 hours will not be accepted.

Returns

You have 10 days to return an order after reception in exchange of another product or to get a credit or refund. A 25% fee of the price of initial order will be applied and customer is also responsible of shipping charges for returns. The product must be intact.

Custom-made products cannot be returned.
In such case, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for further details.

Guarantee

All our products have a 5-year warranty.
All claims must be reported by email at This email address is being protected from spambots. You need JavaScript enabled to view it. and accompanied by a photo showing the defect. We reserve the right to submit the product to an inspection. Should the product be found defective, we will ship a replacement and assume the delivery cost.

Certification

All our lighting fixtures are UL certified.

Questions

Should you have any question please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or dial 514.944.2740.